Terms of Service

1. Definitions

• "Platform" means the MadeCentz website and mobile applications, owned and operated by [LEGAL ENTITY NAME] ("Company," "we," "us").
• "Create User" means a registered user who posts a Job for another user to perform.
• "Earn User" means a registered user who browses, applies for, and performs Jobs posted by Create Users.
• "User" means any Create User or Earn User.
• "Job" means a task or engagement posted by a Create User from the Platform's managed category list ("Managed Category List").
• "Payment Processor" means Stripe, Inc. and its affiliates, including Stripe Connect and Stripe Identity, which the Company uses to process payments, payouts, tax reporting, and identity verification.

2. The Platform Is a Neutral Intermediary — Not a Party to Any Job

The Company operates a technology platform that connects Create Users who wish to have Jobs performed with Earn Users willing to perform them. The Company is not a party to any agreement, arrangement, or transaction between a Create User and an Earn User. The Company does not perform, supervise, direct, control, or guarantee the performance of any Job. Any agreement to perform a Job is solely between the Create User and the Earn User ("Job Agreement"). The Company is not an employer, staffing agency, contractor, subcontractor, referral agency, or guarantor of either party, and disclaims any such role.

The Company facilitates payment collection and disbursement between Users through the Payment Processor as a convenience. The Company does not take title to, and is not the custodian of, User funds beyond its limited role as an intermediary using the Payment Processor's infrastructure. See Section 6.

3. Eligibility and Account Registration

• You must be legally capable of entering into a binding contract in your jurisdiction. In most U.S. states this means you must be at least 18 years old; Alabama and Nebraska require you to be at least 19; Mississippi and Puerto Rico require you to be at least 21.
• Because Jobs may be posted and performed across state lines, an Earn User confirming a Job must meet the higher (stricter) of the two applicable minimum ages: the minimum age of the state associated with the Earn User's verified identity, and the minimum age of the state where the Job is to be performed. The Company determines the state associated with an Earn User's identity from the state field returned by the Payment Processor's identity verification service, and determines a Job's state from the location the Create User provides when posting the Job.
• You must provide accurate, current, and complete information during registration and keep it updated.
• Earn Users must complete identity verification through the Payment Processor before confirming any Job. See the Biometric Data, Privacy & App Permissions Policy.
• The Company may, in its sole discretion, refuse service, suspend, or terminate any account for any or no reason, including suspected fraud, misrepresentation, or violation of these Terms.
• You are solely responsible for all activity on your account and for maintaining the confidentiality of your login credentials.
• You agree not to use a VPN, proxy, false location data, or any other method to misrepresent your location, identity, or state of residence in order to circumvent an eligibility requirement (including the age requirements in this Section) or any other restriction under these Terms. Doing so is a material misrepresentation: it voids the affected Job Agreement, entitles the Company to withhold or reverse the associated payment, and is independent grounds for immediate account termination in addition to any other remedy available to the Company or to the other User.

4. Managed Category List; Create User Responsibilities

Create Users may only post Jobs selected from the Company's Managed Category List. Inclusion of a category on the Managed Category List is not a representation that any particular Job posted under that category is lawful, safe, or appropriate — that determination remains the sole responsibility of the Create User.

• The Create User represents and warrants that each Job posted (a) is lawful under applicable federal, state, and local law; (b) does not require licensure the Create User is not authorized to request or that the Company has not approved for the category; (c) will be performed at a location the Create User has the right to permit access to; and (d) accurately describes the scope, location, compensation, and any required degree, certification, or license.
• The Company reserves the right, but assumes no obligation, to review, edit, remove, or reject any Job posting at any time and for any reason.
• The Company does not inspect job sites, does not verify that a Create User's premises or equipment are safe, and makes no representation regarding the safety of any Job location.
• Users may submit a request to add a new category to the Managed Category List through the Platform's category suggestion form. Submission of a request does not obligate the Company to add the category, and the Company reviews each request in its sole discretion, including for legality and fit with Section 4.1 below, before any category becomes available for posting.

4.1 Prohibited Categories

Regardless of anything displayed on the Managed Category List, the following are never permitted on the Platform under any category, framing, or description:

• Any Job involving weapons, ammunition, or explosives.
• Any Job involving illegal drugs or controlled substances.
• Sexual services, sexually-oriented services, or companionship services of a sexual nature.
• Work in hazardous conditions where required safety measures are knowingly withheld or misrepresented by the Create User.
• Abuse, neglect, or harm to animals.
• Construction or building work performed without a permit the work legally requires, or in knowing violation of applicable building or safety codes.
• Any activity connected to human trafficking or forced labor.
• Money laundering, structuring transactions to evade reporting requirements, or any other use of the Platform to disguise the source or destination of funds.

The Company will remove any listing that violates this Section upon discovery and may immediately suspend or terminate the account of any User involved, withhold or reverse associated payments, and report the activity to law enforcement, independent of and in addition to any other remedy available under these Terms.

5. Certifications, Degrees, and Credentials

Earn Users may upload degrees, certifications, or licenses to their profile. The Company may approve or reject displaying a submitted credential on a profile. Company approval of a credential for display purposes is administrative only — it is NOT a verification of authenticity, current validity, or the Earn User's actual competence, and is NOT a representation or guarantee to any Create User that the Earn User is qualified, licensed, insured, or fit to perform any Job. Create Users are solely responsible for independently verifying any credential, license, insurance, or qualification they require before allowing an Earn User to perform a Job, particularly for Jobs involving licensed trades, construction, care of elderly or dependent individuals, or work in or around a private residence.

6. Payments, Stripe Connect, Fees, and Taxes

• All payments are processed through Stripe Connect. Create Users must attach a valid payment method to fund Jobs. The Company does not store full payment card information; it is held by the Payment Processor in accordance with the Payment Processor's own terms and privacy policy, which you separately accept.
• The Company is not a bank, money transmitter, or licensed financial institution. To the extent the Company's role in facilitating payments implicates state money transmission laws, the Company relies on applicable statutory or regulatory exemptions (including exemptions commonly available to payment facilitators using a registered payment processor). This structure does not, by itself, exempt the Company in every state, and the Company's ability to operate in a given state is subject to ongoing legal review.
• Earn User balances are held pending completion of a Job and satisfaction of applicable holds. Withdrawal of funds requires the Earn User to complete a Form W-9 and ACH authorization form through the Payment Processor. The Company may report payment information to tax authorities as required by law (including IRS Form 1099-NEC/1099-K reporting thresholds), and Earn Users are solely responsible for reporting and paying all applicable income and self-employment taxes.
• When a Create User funds a Job, the payment is collected in full and held in the Company's Payment Processor platform balance — it is not transferred to the Earn User at that time. The Earn User's share is transferred to their connected Payment Processor account only upon Job confirmation as described in Section 6.2, or upon resolution of a dispute under Section 11 in the Earn User's favor. If a dispute is resolved in the Create User's favor, or a Job is cancelled in accordance with these Terms, the original payment is refunded to the Create User; because no transfer to the Earn User has yet occurred in that scenario, the refund does not require reversing any payment from the Earn User.
• The Company may place a Job's payment on hold, or reverse a payment, while a dispute or report is under review, as described in Section 11.

6.1 Fee Schedule (Disclosed)

The Company charges the following fees. All fees are shown here, at account signup, in the itemized cost summary presented before a Job is posted, and on each Job receipt or payout statement, before you are charged.

• Payment Processing Fee: charged to the Create User in addition to the listed Job price, in the amount of 2.9% + $0.30 of the Job price, which recovers the cost charged by the Payment Processor to accept the payment. This fee is applied uniformly to every transaction and does not vary based on the payment method, card type, or card brand used; it is not a credit card surcharge. The total amount to be charged, inclusive of this fee, is itemized and displayed to the Create User before the Job is posted. If a Job is refunded, this fee is refunded with it.
• Platform Service Fee: 20% of the total Job payment, deducted from the amount the Create User pays before the balance is credited to the Earn User.
• One-Time Verification & Payout Setup Fee: 4%of an Earn User's first completed Job payout only, deducted at that first payout, covering the cost of identity verification, W-9 processing, and ACH payout account setup. This fee is not charged again after the first payout.
• Combined, a new Earn User's first payout reflects a total deduction of approximately 23–24%; subsequent payouts reflect the 20% Platform Service Fee only. The Company does not charge Users a fee to create an account or browse Jobs.
• Fees are disclosed prior to any charge and are non-refundable except as required by law or as the Company otherwise determines in connection with a dispute resolved under Section 11.

6.2 Job Confirmation and Fund Release Timeline

To avoid indefinite or open-ended holding of funds, the Company applies the following disclosed timeline to every Job, measured from the Job's stated completion date or the date either User marks the Job complete in the Platform, whichever is earlier:

• Both Users confirm completion: funds are released to the Earn User (less applicable fees) within two (2) business days of the second confirmation.
• One User marks the Job complete and the other does not respond: if the non-responding User does not file a dispute within five (5) calendar days of the completion mark, the Job is treated as confirmed and funds are released to the Earn User on the same schedule as above.
• A dispute is filed within the five (5) day window: funds remain held pending resolution under Section 11's dispute review process, and are released or refunded promptly upon that resolution.
• Jobs with a stated duration longer than thirty (30) days: the Create User and Earn User may agree, at the time the Job is posted, to milestone-based partial releases rather than a single release at the end of the Job, subject to the same confirmation and dispute-window mechanics for each milestone.

This timeline is designed to ensure funds are held only for a bounded, disclosed period tied to a specific Job event, and are not held at the Company's open-ended discretion.

7. No Employment Relationship; Independent Contractor Status

Earn Users perform Jobs as independent contractors of the Create User who posted the Job — not as employees, agents, partners, or joint venturers of the Company or of the Create User. Nothing in these Terms, in the Company's fee structure, in the Company's Managed Category List, or in the Company's dispute-resolution process is intended to, or shall be construed to, create an employment relationship between the Company and any Earn User, or between a Create User and an Earn User.

• The Company does not set an Earn User's work hours, does not require exclusivity, does not provide tools or a uniform, does not train Earn Users in how to perform a Job, and does not guarantee any minimum amount of work.
• Create Users, not the Company, set the price, scope, and schedule for each Job they post. The Company does not dictate the method, technique, or manner in which an Earn User performs a Job — only the category and description supplied by the Create User.
• Earn Users may accept or decline any Job without penalty and may work through other platforms or arrange work independently of the Platform at any time.
• Account suspension or deactivation is based on violation of these Terms (including safety, fraud, or conduct policy violations) — not on performance metrics, ratings, or productivity, and is not intended as a disciplinary or performance-management action of the kind associated with employment.
• The Company does not withhold payroll taxes, does not provide unemployment insurance, workers' compensation coverage, health insurance, or other employee benefits to any User.

NOTICE: Independent contractor classification is governed by state and federal law, not solely by contract language. Some jurisdictions apply tests (for example, the "ABC test") under which a worker may be deemed an employee regardless of how the relationship is labeled here. This section states the Company's intended contractual relationship; it does not guarantee that any government agency or court will agree with that classification.

8. Conduct Between Users; Assumption of Risk

Jobs posted on the Platform may involve physical labor, entry onto private property, use of tools and equipment, work around children, elderly individuals, or dependent adults, and other in-person interactions between Users who have not met before. THE COMPANY DOES NOT SUPERVISE ANY JOB AND HAS NO ABILITY TO CONTROL THE CONDUCT OF ANY USER.

• By using the Platform, each User acknowledges and voluntarily assumes all risks associated with interacting with other Users in person, including but not limited to risk of property damage, personal injury, theft, harassment, or other harm caused by another User.
• Create Users are solely responsible for the safety of their premises and for any hazards present at a Job location. Earn Users are solely responsible for their own safety equipment, technique, and compliance with applicable safety and licensing law.
• If a User threatens, harasses, or harms another User, or damages another User's property, that is a dispute between the Users involved. The Company is not responsible for investigating, preventing, or remedying such conduct, though the Company may suspend an offending account and may report suspected criminal conduct to law enforcement.

If you are ever in physical danger, contact local emergency services (911 in the U.S.) immediately. Do not rely on the Company to intervene in real time.

8.1 Insurance and Bonding

THE COMPANY DOES NOT PROVIDE, UNDERWRITE, OR GUARANTEE ANY INSURANCE COVERAGE FOR ANY USER. Any insurance obtained by a User is a policy between that User and a third-party insurer, and the Company is not a party to it.

• For Job categories where a state or local license, bond, or insurance requirement applies to the work itself (including, without limitation, licensed contracting or construction work above applicable dollar thresholds), the Earn User is solely responsible for holding that license, bond, or insurance before accepting a Job in that category, and the Company may require proof of the same as a condition of accepting Jobs in that category.
• The Company may, as a convenience, integrate a third-party service through which Earn Users can purchase short-term, per-Job, or monthly liability insurance directly at their own cost. Use of any such third-party insurance product is optional except where required under the preceding bullet, is governed entirely by that third party's own policy terms, and the Company makes no representation regarding the adequacy, availability, or claims handling of any such product.
• Users are strongly encouraged to carry their own liability insurance appropriate to the Job (for example, general liability or bonding for Earn Users performing home-entry or care work, or a homeowner's or renter's policy for Create Users), whether or not the Company makes a purchase option available.

9. Background Checks; No Guarantee of Safety

The Company does not currently require Earn Users to pass a third-party background check. If a background check is introduced for certain Job categories in the future, it would be performed by a third-party provider and would reflect only the records available to that provider at the time of the check; it would not be a guarantee of a User's character, safety, or fitness, and the Company makes no representation that any User is free of a criminal history, has no history of violence, or will behave safely. Create Users, particularly those posting Jobs involving access to their home, children, or elderly or dependent family members, are strongly encouraged to conduct their own independent screening.

10. Vulnerable Populations — Home, Elder, and Dependent Care Jobs

Jobs involving elder care, home care, or care of a dependent adult or child carry heightened risk and, in many states, are independently regulated regardless of anything in these Terms — including registration or certification requirements for caregivers, mandatory reporting obligations for suspected abuse or neglect, and licensure for certain home-care services. THE COMPANY IS NOT A HOME CARE AGENCY, IS NOT LICENSED AS A CARE PROVIDER IN ANY STATE, AND DOES NOT SUPERVISE, TRAIN, OR EVALUATE THE CLINICAL OR CAREGIVING COMPETENCE OF ANY EARN USER. Create Users seeking care for a vulnerable individual are solely responsible for determining whether a given Earn User meets applicable state requirements for that category of care, and for complying with any legal obligations that apply to them as the person arranging that care.

If you suspect abuse, neglect, or exploitation of an elderly or dependent individual, contact your state's Adult Protective Services or local law enforcement immediately. The Company is not a substitute for mandatory reporting channels required by law.